Return Policy
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) within 15 business days of receiving your order.
- Restocking Fees: A 25% restocking fee applies to most returns. Opened items may incur up to a 40% fee.
- Non-Returnable Items: Surplus and used items, custom or personalized items, face masks, scarves, goggles, balaclavas, and items marked as “non-returnable” are not eligible for refunds.
- Condition: Returned items must be in original packaging with all accessories and manuals, have tags attached, be unsoiled, and unaltered.
- RMA Compliance: Any item returned without an approved RMA number will be refused.
- Free Shipping Deductions: For items originally shipped with free promotional shipping, the actual shipping cost will be deducted from the refund amount. This deduction does not apply to exchanges.
- Exchanges: Customers are responsible for shipping charges both ways (return shipping of original item and shipping of replacement item).
- Errors on Our Part: If an error is made by Jasmine’s Military Shop, LLC, we will correct the mistake at no cost to the customer.
Please refer to our Terms & Condtions for any additonal information.